Terms & Policies

The following Terms & Policies may vary from contract to contract.

Billing & Pricing

At the beginning of a project, a professional estimate of the total cost of the project (not including sales tax, billable items, third party services / purchases, or technical support) will be provided following the initial meeting with the client. The total cost of each project is determined by the number of hours that the project is estimated to take to complete. Swashbuckler Interactive reserves the right to bill for time overage, on an hourly basis, when the scope of the project exceeds the number of hours of the initial estimate. Overage can also be defied as a Change Order, depending on what additions or changes are being requested. Clients will be notified as soon as it becomes apparent that the project is at risk of going over the initial estimated budget. Note: The vast majority of the cases in which a project does go beyond the initial budget are the result of the client by way of massive project revisions and drastic changes in project scope.

A non-refundable down payment (50% of the estimated project) along with the signed contract must be given to Swashbuckler Interactive for the project to begin. Receipt of initial payment denotes an acceptance of the terms of the contract. Upon reaching the mid-way point of the project, the remainder of the balance owed will be billed out in monthly increments until the balance is paid in full. Any remaining amount of the balance remaining, plus any overage time and all other project costs, is due upon delivery of final product at the end of the project.

In the event that a project is put on hold, any hours completed on the project beyond that covered by the initial deposit will be immediately invoiced and the standard payment terms will apply. In such case as the client becomes unresponsive for a period of more than three weeks or is holding up the project in any other way, the project will be considered to be on hold, and any hours completed on the project beyond that covered by the initial deposit will be immediately invoiced and the standard payment terms will apply. Projects put on hold and paid for will be completed at such time as the client is prepared to proceed.

Payment Terms

Unless otherwise stated, payment of all invoices is due upon delivery of invoice (COD). Invoices delinquent for more than 15 days will be subject to a fee of 10% per month. Final payment for any website must be collected before Swashbuckler Interactive will make the website ‘live’ on the internet.

Content

Content must by provided by client in one electronic document, either rich text format or Word document (.rtf or .doc). Client has the opportunity to change content two times during site construction by providing Swashbuckler Interactive with one electronic document citing changes, per opportunity. Please provide all pictures in hi-res format at 72dpi or higher.

Website Compatibility

All websites will be compatible in both Windows and Mac Internet browsers, including Internet Explorer 6.0+, Firefox 2.0+, Netscape 7.2+, Safari 2.0+, and Opera 8+. Note that older legacy browsers like Netscape 4 and Internet Explorer 5.5 are not supported. Users of these older browsers will still be able to see most textual content, but design elements and some images will not be present. If full legacy browser support is required, additional fees may apply to ensure compatibility.